FAQ
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12-01-2018

Frequently Asked Questions(FAQ)


Q1. Hello! I'm just wondering why I can't download from filedd... I tried many times, but I always get "403 forbidden." What does it mean?

A1. We are sorry we have tried downloading from filedd several times everyday, but can not duplicate "403 error".
"403 forbidden" means you are blocked by the firewall on their server. It usually happens when you visit the site too many times in a short time (e.g. you are using some download accelerator tools), or when the site is under DDos attack, the firewall will close all visits.
Usually it will last for only couple minutes.

BTW, When you report "403 forbidden." to us, some more details are appreciated:
1. the time you get this message: visiting the site webpage, after download countdown, or begin to download.
2. your Filedd user type: free, register or premium member.
3. your network: mobile, behind router, VPN, connecting directly to internet provider, dynamic IP.


Q2. I tried many times, but I don't receive the email to confirm my registration, what should I do to sign up?
1A. Please use gmail/hotmail/live free email services. We don't support yahoo, enterprise or ISP mailbox.
A2. We don't send confirmation emails temporarily. Your account will be created right after you submit your validated information.

Q3. How do I disable Windows Defender SmartScreen?
A3. To disable it, right-click the Start menu button and select Control Panel from the context menu. Then, with the category view enabled, navigate to System and Security > Security and Maintenance. Select Change Windows SmartScreen settings from the left-side pane.

Q4. How to disable SmartScreen Filter in Microsoft Edge
A4. Open Microsoft Edge.
Click the menu (...) button in the top-right corner.
Click on Settings.
Click the View advanced settings button.
Turn off the "Help protect me from malicious sites and downloads with SmartScreen Filter" toggle switch.


Q5. Which web browser do you recommend?
A5. We recommend 1. Firefox, 2. Chrome.

Q6. Which (free) anti-virus security software do you recommend?
A6. We recommend Bitdefender and avg. (Updated Sept 9, 2022)
Please check the comprehensive assessment of antivirus industry here.
https://www.av-test.org/en/antivirus/home-windows/windows-10/august-2018/bitdefender-internet-security-22.0-183105/
https://www.av-test.org/en/antivirus/home-windows/manufacturer/avg/


Q7. Why my antivirus reported [a file] has a trojan?
A7. Please provide your antivirus application name and trojan name first.
In most cases alarms are false positives.
You can extract the files by winrar or winzip after renaming extension from .cbr/.cbz to .rar/.zip and scan the image files instead.
The nfo files inside will trigger alarms. (Updated Sept 9, 2022)

Q8: Why do you replace single files with collected editions? Can you keep them as alternatives?
A8: Honestly, It's the most difficult decision we ever made to replace single files with collected editions.

First reason, We noticed that single files were almost ignored once TPBs were posted. There is not real free service, Filedd has to pay its bills. When we use too much drive space and bandwidth which cannot cover their cost, we will receive some suggestions to optimize our usage.

Second, our posters cannot afford to maintain too many refill requests, especially for single files.

Third, our original goal is to be a platform to share graphic novels. At least there are latest single issues links provided now. So please make use of them ASAP before being replaced.

Four, in our latest posting guide, we suggest posters to replace single files after the series is coucluded. But once replaced, single files wont be allowed to repost as duplicates.

Maybe in near future, things will be changed back/better.

Thanks for Kens*n, Artist*i and Mega*l's options.

Comments: 101 Print Back
Comment #1 (21 January 2016 12:17)
Marceline
Could you please use websites such as Google Drive or Mega instead of Data File?
Marceline Info:
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Comment #2 (23 January 2016 22:27)
Marceline,
Datafile is our long-term service provider. We don't have any plans to change it with another one.
Rio Info:
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Comment #3 (30 January 2016 04:21)
JohnMC just open Explorer (if your on Windows) then search for the filename of your files.. they should be somewhere ^^
MegaMarvel Info:
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Comment #4 (8 February 2016 20:05)
Is there a more recent mega pack of chronology for marvel at as recent as 2015 or 2014 and a way I can find all the volumes of the new 52 comics in order
Tevin Henley Info:
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Comment #5 (11 February 2016 04:12)
annaleelee94
When will all the links for the Love and Rockets series by Gilbert Hernandez be fixed and available ?
annaleelee94 Info:
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Comment #6 (19 February 2016 09:51)
Anyone have issues of the new "Karnak" series from Marvel?
Kezdoo65 Info:
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Comment #7 (20 February 2016 19:04)
Prata998
Where can I contact the owner of this website? I need to talk to him asap :)
Prata998 Info:
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Comment #8 (25 February 2016 21:59)
Tevin Henley,
We will post them later.

annaleelee94,
Reuploaded.

Kezdoo65,
Thank you. Its category is fixed.
http://www.bookgn.com/10393-karnak-1-2-2015-2016.html

Prata998,
Please leave your messege under this post.
Rio Info:
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Comment #9 (26 February 2016 15:07)
Prata998
hi,
I'm looking for sites or pages to advertise my new forum about comics.

Also I'm looking to pay to advertise.

can you tell me what are your standard prices? (if you're interested)

email me at prata_filipe2@hotmail.com
Prata998 Info:
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Comment #10 (28 February 2016 16:08)
Prata998
above message is for the owner :)
Prata998 Info:
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Comment #11 (3 March 2016 05:36)
Will links for Judge Dredd The complete case files (21-onwards) be posted?
Jmeds Info:
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Comment #12 (6 March 2016 01:02)
Prata998,
We don't have plan to place ads on this site. Thanks!

Jmeds,
We only have first 20 issues.
http://www.bookgn.com/4047-judge-dredd-the-complete-case-files-01-20-2009-2012.h
tml
Rio Info:
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Comment #13 (15 March 2016 14:38)
fuglas
Hi guys, thank you for this site and for accepting me as a member.

Would you please post all the editions of the EC archives from Fantagraphics? Those are so awesome...

Thanks,
Vic
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Comment #14 (17 March 2016 21:27)
Hi Guys, is it possible to get (The Incredible Hulk: Return of the Monster By Bruce Jones). All the books.
AureliusPierce Info:
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Comment #15 (26 March 2016 00:20)
pititsmoguy666
Hi guys, I get 404 file not found errors on Datafile, any idea why?
I can download 1 file, then no more for hours... Really weird. I will open a case on their website but they seem to never reply...
pititsmoguy666 Info:
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Comment #16 (26 March 2016 09:35)
Serge2016
Hi,

It's been a while since I saw some postings of the last Eerie/Creepy archives as well as the Chronicles of Conan. If you can post them that would be great. Thanks
Serge2016 Info:
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Comment #17 (27 March 2016 05:04)
fuglas,
We only have this
http://www.bookgn.com/4707-weird-science-c2c-russ-cochran-1980.html
Rio Info:
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Comment #18 (27 March 2016 19:28)
Any sign of the following:

Doctor Who: New Adventures of the Fourth Doctor #1
Seduction of the Innocent (Dynamite) #4


Thanks
Kezdoo65 Info:
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Comment #19 (27 March 2016 23:21)
Kezdoo65 Doctor Who is a bit weird to keep track of... these are the ones that should be avalible unless ive missed some.. are 10, 11 and 12 complete when there is a year two ?

Doctor Who 2015 Event - The Four Doctors (001-005)(2015-)
Doctor Who The 04th Doctor (001-) (2016-)
Doctor Who The 08th Doctor (001-005) (2015-)
Doctor Who The 09th Doctor (001-005) (2015-)
Doctor Who The 10th Doctor (001-015)(2014-)
Doctor Who The 10th Doctor Year Two (001-007) (2015-)
Doctor Who The 11th Doctor (001-015)(2014-)
Doctor Who The 11th Doctor Archives (001-011, 022-025) (2011-2015)
Doctor Who The 11th Doctor Year Two (001-007)
Doctor Who The 12th Doctor (001-016)(2014-)
Doctor Who The 12th Doctor Year Two (01-03) (2016-)
MegaMarvel Info:
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Comment #20 (28 March 2016 03:00)
MEGAMARVEL:

Yes, if there is a Year Two, the other series would be complete, except in the case of the Archives. In addition, the Four Doctors Event is complete, as are the 8th & 9th Doctor series.
Kezdoo65 Info:
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Comment #21 (12 April 2016 01:00)
rikbon
It's only me, or there are problems with datafile?
I have a premium account, but cannot login no more...
Each time i login to datafile, it states i'm a free user, if i refresh the main page or paste the download link, it gets to main page, stating i haven't login... that's weird!!!
rikbon Info:
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Comment #22 (12 April 2016 01:56)
rikbon,

You're better off asking datafile, then bookgn. They don't control the datafile site. I had a similar problem not long ago, but when I sent them an email, they responded and were able to fix my issue.
Kezdoo65 Info:
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Comment #23 (12 April 2016 03:21)
rikbon
Kezdoo65
Yes, i know bookgn doesn't own datafile :D
I was asking if someone had the same problem!
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Comment #24 (13 April 2016 09:28)
Issue 1975 of 2000 AD is incomplete. I'm unable to add comments on that page.
Kezdoo65 Info:
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Comment #25 (19 April 2016 01:41)
fecino
I ordered unlimited downloading just once but I was charged three times. Could you explain that to me?
fecino Info:
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Comment #26 (19 April 2016 08:19)
fecino,
Please contact Datefile support. Seems you refreshed the page twice while the order was processing.

Kezdoo65,
Fixed.
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Comment #27 (21 April 2016 18:39)
jdcox215
I'm not sure if there is where you can request things, and I'm not sure you even take requests.

In case you do, I was wondering if you had Berserk volumes 1-37

and Naruto volume 29-72 and the new Naruto The Seventh Hokage and the Scarlet
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Comment #28 (28 April 2016 10:43)
albertus
Hello my friends.

First of all thanks a lot for your work here! I have found many beautiful comics and graphic novels!

I have a problem and I would appreciate any help. I try to download a specific comic from the datafile but due to its size (around 750 mb) the site doesnt give me permission because I am a free user. Is there any solution to that (apart from become premium user)??

Thanks in advance for your reply!!
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Comment #29 (30 April 2016 02:48)
You must contact Datafile as soon as possible. Their payment system is screwed up. I am supposed to have a Premium account with them but it won't go through. This has been going on for 2 months now. I've even tried to go through a reseller, and they are having the same problem.

And now I can't download a single file because their system thinks I'm downloading another file even though i'm not downloading anything. FIX THIS NOW!!!!

Finally got my premium key!
Kezdoo65 Info:
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Comment #30 (5 May 2016 11:16)
jdcox215
Hi can you upload the complete Naruto Series (Volume 1-72, the official Viz Translation) please?

Hi can you please add the entire naruto series? The official Viz Translations of Volumes 1-72 please
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