FAQ
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12-01-2018

Frequently Asked Questions(FAQ)


Q1. Hello! I'm just wondering why I can't download from filedd... I tried many times, but I always get "403 forbidden." What does it mean?

A1. We are sorry we have tried downloading from filedd several times everyday, but can not duplicate "403 error".
"403 forbidden" means you are blocked by the firewall on their server. It usually happens when you visit the site too many times in a short time (e.g. you are using some download accelerator tools), or when the site is under DDos attack, the firewall will close all visits.
Usually it will last for only couple minutes.

BTW, When you report "403 forbidden." to us, some more details are appreciated:
1. the time you get this message: visiting the site webpage, after download countdown, or begin to download.
2. your Filedd user type: free, register or premium member.
3. your network: mobile, behind router, VPN, connecting directly to internet provider, dynamic IP.


Q2. I tried many times, but I don't receive the email to confirm my registration, what should I do to sign up?
1A. Please use gmail/hotmail/live free email services. We don't support yahoo, enterprise or ISP mailbox.
A2. We don't send confirmation emails temporarily. Your account will be created right after you submit your validated information.

Q3. How do I disable Windows Defender SmartScreen?
A3. To disable it, right-click the Start menu button and select Control Panel from the context menu. Then, with the category view enabled, navigate to System and Security > Security and Maintenance. Select Change Windows SmartScreen settings from the left-side pane.

Q4. How to disable SmartScreen Filter in Microsoft Edge
A4. Open Microsoft Edge.
Click the menu (...) button in the top-right corner.
Click on Settings.
Click the View advanced settings button.
Turn off the "Help protect me from malicious sites and downloads with SmartScreen Filter" toggle switch.


Q5. Which web browser do you recommend?
A5. We recommend 1. Firefox, 2. Chrome.

Q6. Which (free) anti-virus security software do you recommend?
A6. We recommend Bitdefender and avg. (Updated Sept 9, 2022)
Please check the comprehensive assessment of antivirus industry here.
https://www.av-test.org/en/antivirus/home-windows/windows-10/august-2018/bitdefender-internet-security-22.0-183105/
https://www.av-test.org/en/antivirus/home-windows/manufacturer/avg/


Q7. Why my antivirus reported [a file] has a trojan?
A7. Please provide your antivirus application name and trojan name first.
In most cases alarms are false positives.
You can extract the files by winrar or winzip after renaming extension from .cbr/.cbz to .rar/.zip and scan the image files instead.
The nfo files inside will trigger alarms. (Updated Sept 9, 2022)

Q8: Why do you replace single files with collected editions? Can you keep them as alternatives?
A8: Honestly, It's the most difficult decision we ever made to replace single files with collected editions.

First reason, We noticed that single files were almost ignored once TPBs were posted. There is not real free service, Filedd has to pay its bills. When we use too much drive space and bandwidth which cannot cover their cost, we will receive some suggestions to optimize our usage.

Second, our posters cannot afford to maintain too many refill requests, especially for single files.

Third, our original goal is to be a platform to share graphic novels. At least there are latest single issues links provided now. So please make use of them ASAP before being replaced.

Four, in our latest posting guide, we suggest posters to replace single files after the series is coucluded. But once replaced, single files wont be allowed to repost as duplicates.

Maybe in near future, things will be changed back/better.

Thanks for Kens*n, Artist*i and Mega*l's options.

Comments: 101 Print Back
Comment #91 (25 June 2020 15:42)
Rio,
Thanks for the info. I thought maybe it was something my computer was doing.
Kezdoo65 Info:
» Registered: 26.11.2014 | Group: Members | Posts: 0 | Comments: 384 | ICQ:   | Status: Currently Offline
Comment #92 (6 May 2021 20:27)
I can't renew my filedd subscription. My payment card has changed its information, and I've tried to renew it through both filedd and centercoast, yet neither one has worked. Trying to do it through filedd, it asks for my phone number but won't accept my actual number because I don't live in a country that uses Euros. Trying to do it through centercoast directly, it constantly refuses my information. (I refuse to use bitcoin.)

EDIT: It looks like centercoast did take my money, but the transaction hasn't completed posting yet.


EDIT 2: Looks like they've renewed my premium subscription.

Rio: I really have appreciated everything you have done.
Kezdoo65 Info:
» Registered: 26.11.2014 | Group: Members | Posts: 0 | Comments: 384 | ICQ:   | Status: Currently Offline
Comment #93 (7 May 2021 15:29)
Sadly, FileDD seems to have server troubles today. I sure hope it‘s temporary
MrsColumbo Info:
» Registered: 22.08.2020 | Group: Members | Posts: 0 | Comments: 95 | ICQ:   | Status: Currently Offline
Comment #94 (10 May 2021 16:37)
Kezdoo65,
Thank you for your feedback.
Information from filedd: Orders directly from centercoast are processed manually.

MrsColumbo,
Servers were attacked.
Rio Info:
» Registered: 10.06.2013 | Group: Members | Posts: 0 | Comments: 2901 | ICQ:   | Status: Currently Offline
Comment #95 (20 June 2021 11:48)
Rio,
Something weird happened when my auto renewal came up; filedd took the money for auto renewal but then returned it. So I had to go back to centercoast to renew the premium and as you mentioned above, those transactions have to be processed manually. Is this something that is done at filedd's end, or does it need to be requested for processing?
Kezdoo65 Info:
» Registered: 26.11.2014 | Group: Members | Posts: 0 | Comments: 384 | ICQ:   | Status: Currently Offline
Comment #96 (22 June 2021 00:41)
Kezdoo65,
I have forwarded your question to filedd. They will answer you with more details.
Rio Info:
» Registered: 10.06.2013 | Group: Members | Posts: 0 | Comments: 2901 | ICQ:   | Status: Currently Offline
Comment #97 (22 June 2021 06:14)
Is it possible for you to have an A-Z list of all available comics?
I know that it is A LOT of work, but it would make using another website's A-Z list unnecessary - for me, at least.
GeneonKerensky Info:
» Registered: 22.06.2021 | Group: New Members | Posts: 0 | Comments: 1 | ICQ:   | Status: Currently Offline
Comment #98 (26 June 2021 21:53)
Rio,
I still haven't heard anything from filedd yet. Their "contact us" form seems to be broken, so I can't contact them directly. Any help you might be able to provide would be greatly appreciated.

UPDATE 6/28/2021: Just received an email from filedd. Apparently centercoast has changed their procedures for processing payments.
Kezdoo65 Info:
» Registered: 26.11.2014 | Group: Members | Posts: 0 | Comments: 384 | ICQ:   | Status: Currently Offline
Comment #99 (5 July 2021 04:34)
Kezdoo65,
Hope your problem is solved.

GeneonKerensky,
We turned off this feature for it eats too much server resource,
Rio Info:
» Registered: 10.06.2013 | Group: Members | Posts: 0 | Comments: 2901 | ICQ:   | Status: Currently Offline
Comment #100 (9 April 2022 09:28)
Hello, can you upload french comics like On _Mars, Ter, Terre? It doesn’t have to be translated. Much appreciated.
agattoma Info:
» Registered: 26.04.2021 | Group: Members | Posts: 0 | Comments: 16 | ICQ:   | Status: Currently Offline
Comment #101 (1 May 2022 06:30)
agattoma,
Please provide amazon links of these books you request.
Rio Info:
» Registered: 10.06.2013 | Group: Members | Posts: 0 | Comments: 2901 | ICQ:   | Status: Currently Offline
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